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FAQs & Shipping

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification with tracking number through the email. In case you cannot find the tracking number, simply email us at support@isewneedit.com and we will have it sent to you. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.

You can also see tracking updates on our Track Your Order page.

Q: HOW LONG DOES SHIPPING TAKE?

A: Please allow 5 to 10 business days for USA and 7 to 14 days for International delivery, however, you may receive your items much earlier. All orders are shipped with tracking numbers so you can track them every step of the way! You will receive an email once the order is shipped.

Once you order has been shipped, you will receive a tracking number for your order. You may also visit our website at any time and click on our Lookup/Track Your Order page to find the real-time update of your shipment.

Q: DO YOU SHIP INTERNATIONALLY?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: HOW DO I ORDER ON YOUR WEBSITE?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: DO YOU PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! 

Q: DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?

A: We want you to be completely satisfied with your order. You may return all products within 45 days of delivery for a full refundVisit our Return and Refund policy page for complete details.

Q: HOW CAN I GET IN CONTACT WITH YOU?

A: We handle customer service through phone ((800) 795-1707), email or through our Contac Us form. Preferred method is email. Send us an email at support@isewneedit.com with any questions that you may have.

If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.

Phone: (800) 795-1707
Email: support@isewneedit.com